Support
Email support@wilsonfinance.app and a person will read it. Include the email address on your account, and a receipt if it is about billing.
Not sure whether it does what you need? The live tour is the whole app with an example household’s numbers in it — no account, nothing saved.
Common questions
I cancelled. Have I lost my data?
No. Cancelling stops new changes being saved; everything you already entered stays readable and exportable. Nobody should have to keep paying to look at their own budget. Subscribe again and saving resumes exactly where it stopped.
Will the iPhone app work with my web subscription?
The iPhone app is coming soon. When it launches, sign in with the same account: one subscription will cover both, whichever one you buy it on.
I paid and it still says I need to subscribe.
Payment confirmations reach us from Stripe a moment after the charge. Sign out and back in to force a re-check. If it is still wrong, email us with the receipt and we will fix it by hand — being charged without access is our problem to solve, not yours.
Can it connect to my bank?
No, deliberately. Wilson Finance never asks for banking credentials and has no connection to any bank or data aggregator. You enter the figures. That is slower on the first evening and it means there is no standing permission for anything to read your accounts.
Why is my tax figure different from my actual return?
Because the app models the common case — federal brackets, the standard deduction, FICA and a flat state rate — and a real return has credits, phase-outs, itemised deductions and rules the app does not attempt. Use it to compare scenarios, not to file. You can override the effective rate on the Budget screen if you know your real one.
How do I delete my account?
In the app: Account → Delete account. It removes the account and everything in it straight away and confirms by email. Use “Download my data” on the same screen first if you want a copy. If it will not work for any reason, email us from the address you signed up with and we will do it by hand.
How do I cancel?
In the app: Account → “Manage billing, card and invoices”, which opens Stripe's billing page. Once the iPhone app launches, a subscription bought there is cancelled in your Apple ID settings instead, because Apple controls that one. Either way you keep access to the end of the period you have paid for.
Reporting a security problem
If you find a vulnerability, email support@wilsonfinance.app with the details and please give us a chance to fix it before publishing. We will confirm receipt, keep you posted, and credit you if you would like.